ISEB 인증한 BH0-001 덤프

지금 같은 세대에 많은 분들이 IT업계에 관심을 가지고 있습니다. 이렇게 인재가 많은 사회에서 IT관련인사들은 아직도 적은 편입니다. 면접 시에도 IT인증 자격증유무를 많이들 봅니다. 때문에 IT자격증이 많은 인기를 누리고 있습니다.이런 살아가기 힘든 사회에서 이런 자격증들 또한 취득하기가 넘 어렵습니다.ISEB BH0-001인증시험 또한 아주 어려운 시험입니다. 많은 분들이 응시하지만 통과하는 분들은 아주 적습니다.

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시험 번호/코드: BH0-001

시험 이름: ISEB (IT Service Management Foundation)

BH0-001 덤프무료샘플다운로드하기: http://www.itexamdump.com/BH0-001.html

NO.1 Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C

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4.Why is Service Management so important to IT service providers?
A. The success of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the Internet age
C. It's contained within the IT Infrastructure Library
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A

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NO.2 With which of the following processes is Problem Management least likely to
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A

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NO.3 Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Answer: A

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NO.4 Why is there sometimes conflict between the goals of Incident Management and
those of Problem Management?
A. Because specialist support staff do not properly document the work-arounds they
identify which consequently prevents the 1st line support staff from applying them the
next time the incident occurs
B. Because Problem Management is often carried out by technical staff who also have
operations responsibilities and who cannot allocate enough resources to problem solving
C. Because Problem Management is focusing on identifying permanent solutions and
therefore the speed with which these solutions are found is of secondary importance
D. Because Problem Management staff rarely give feedback spontaneously, forcing the
1st line support staff to chase them
Answer: C

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NO.5 Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting

NO.6 Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A

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NO.7 Possible problems with Change Management include:
A. Greater ability to absorb a large volume of change
B. Increased visibility and communication of changes
C. Lack of ownership of impacted services
D. Better alignment of IT services to actual business needs
Answer: C

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NO.8 A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
Answer: D

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NO.9 Which of the following is NOT the responsibility of the Release Management
process?
A. The physical aspects of software control
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B

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NO.10 Who must always authorise a Request for Change before the change is built and
tested?
A. The Configuration Manager
B. The Change Initiator
C. The Change Manager
D. Release Management
Answer: C

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